FAQ

Come discover our presentation on the dedicated page: Company Presentation

The site map is available here: All our rentals in Spain

The general sales conditions are available here: Iberimo T&C

If you need clarifications, advice and wish to book a rental, our Advisors are at your disposal:

From September to December: 9:30 AM to 6:00 PM

From January to August: 9:30 AM to 6:30 PM

Open on Saturdays and Sundays between June and August + public holidays from 10:00 AM to 6:00 PM

You can contact them by phone at 04 77 29 46 80 from mainland France, or at +33 (0) 4 77 29 46 80 from a landline abroad.

Every day, our advisors check the reservations made on the site. If any anomaly appears in your reservation, we will contact you immediately. This guarantees that your reservation will be correctly processed.

In theory, it's only possible to book available rentals. Only an internet connection issue can disrupt our reservation system. The Iberimo.com site is continuously updated. Furthermore, our online reservation system is very efficient and automatically processes each reservation with our partner agencies. They confirm availability within the day.

When you reserve online, if you provide your email address, we automatically and instantly send you a confirmation of the reservation request by email with a personal password that allows you to find the rental you have reserved.

As soon as you enter your reservation online, we automatically and instantly send you a reservation confirmation by email. Upon receipt of your deposit, a contract will then be sent to you by mail.

Some of our partner agencies have several identical rentals in the same residence and/or subdivision. The reference you reserved therefore still appears on the site as long as there is availability.

Some of our partner agencies have several identical rentals in the same residence and/or subdivision. Therefore, the reference you have booked still appears on the site as long as there is availability left.

From abroad, dial +33 (0) 477 29 46 80 (or more simply on your phone keypad: 0033477294680).

If you need further details or information, our advisors are available Monday to Friday from 10 a.m. to 6 p.m. (excluding public holidays). You can contact them by phone at 04 77 29 46 80 from mainland France, or at +33 (0) 4 77 29 46 80 from a landline abroad.

This depends on the rentals. Some accept them, although a supplement may be required. In any case, on the reservation form, you must imperatively state if you have an animal, to inform our services. This does not mean, however, that the local agency allows its presence. One of our advisors will contact you quickly in case the rental does not accept animals.

You can also call us specifying the desired reference, one of our advisors will then inform you if pets are allowed.

When making your reservation, you can indicate your preferences. This information will be directly communicated to our partner agency which will try to satisfy your request as best as possible. However, we cannot guarantee that your specific request will be met.

You first receive a confirmation email for your reservation request if you have entered your email address. When we receive payment of your deposit, we immediately send you a rental contract that you will receive by email. Upon recording the final installment requested or payment of the balance of your stay, an entry voucher will be sent to you immediately.

For your online reservation, we accept payments by credit card (Blue Card, Visa, Eurocard-Mastercard), payments by check, bank transfer, cash mandates and since 2023 VACATION CHECKS COONECT.

Unfortunately, we are not able to accept them.

Yes, we accept holiday checks as we are a partner of ANCV in paper form or since January 1, 2023, IBERIMO accepts VACATION CHECKS CONNECT.

For all information on cancellation, repatriation, real estate civil liability insurance, look at our document on insurance.

Upon recording the final installment requested or payment of the balance of your stay, an entry voucher will be sent to you with the contact details of the local agency and a map to get there. The entry voucher allows you to obtain, upon arrival, upon presentation at the reception of the local agency, the keys to the accommodation. Don't forget it before you leave!

The applicable legislation is that of the country where the apartment is located. In case of a conflict with the owner (or the renting agency), you must then approach the competent courts in the concerned country, in your case Spain. However, if you are at fault (for example, by not paying the amount of your rental), you can be judged in France (article 15 of the French Civil Code).

During your stay, you must receive tourist services that offer the quality and characteristics advertised by the companies that provide them. If this is not the case, you have the right to make a complaint.

The current regulations oblige all establishments to provide customers, upon request, with what is known as "hojas de reclamaciones" in Spain (complaint forms), which must be duly announced on a poster visible to the public.

These complaints must be submitted either at the tourist establishment itself or at tourist information offices and the registries of the local public Administration, the autonomous community, or national level.

If it is proven that your complaint is justified, the Administration will penalize the establishment or the tourist service company concerned by the complaint.

I booked a rental on an online booking site. I gave my credit card number and validated it. Can I cancel my booking within the 7-day period?

Under Article L.121-16 of the Consumer Code, an online transaction falls under the regime of distance selling; therefore, the protective provisions of the chapter on "contracts concluded at a distance" apply to online services, except for financial services and auction sales, and services related to travel or leisure provided on a specific date or during a specific period. The right to withdraw within the 7 days does not apply here.

The law for confidence in the digital economy (LEN) expressly provides (Chapter VII "Contracts in electronic form") that "for the contract to be validly concluded, the recipient of the offer must have been able to check the details of his order and its total price, and correct any possible errors, before confirming it to express his acceptance" (Article 1369-2). The conclusion of the contract online will be subject to the confirmation of the order by the recipient of the offer. The details of the order must be indicated.

1 - For all credits obtained for the cancellation of your stay in 2020, which should have taken place during travel restrictions, according to Ordinance 3152020 of March 25, 2020, these credits are valid for 18 months from the date of cancellation of the said stay.

If at this date you have not wished to use it, you can request a refund for the amount of the unspent stay services. That is, deducting any file fees and insurance if you had subscribed to them.

We nevertheless hope for you and for us, that you can soon enjoy this credit synonymous with holidays and relaxation, to forget the constraints of this health crisis, and we remain at your disposal to discuss this new stay project. In this case, the entirety of your credit would be usable.

Otherwise, we invite you to get back in touch on the expiry date of your credit by communicating your bank details to us so that we can make the refund.

2 - For other types of credits, the conditions are those stated on a case-by-case basis in the exchanges you have had with our reservation service.

If no payment has been received within 5 business days, an agent will contact you by phone or email and you can communicate your intention to cancel at that time.

Any modification or cancellation must be sent to us by registered letter with acknowledgment of receipt. The scale of the incurred fees can be consulted in our general terms and conditions section.